Refund rules in respect of journey tickets for E-ticket and M ticket
Before 48 hours of the schedule time of departure of
the bus from the origin point.
10% deduction of fare
Between 24
Hrs and 48 Hrs of the schedule time of
departure of the bus from the origin point.
20 %
deduction of fare
Between 60 minutes and 24 Hrs of the schedule time of
departure of
the bus from the origin point.
25 % deduction
of fare
Reservation Fee and other applicable charges will not be refunded under any circumstances.
Cancellation of e-ticket / Mobile tickets is allowed only up to One (1) hour before the scheduled departure of the bus service from the Origin Point. After that cancellation will not be allowed.
Further, cancellation can be done only before 9 PM for the current date journey after 10 PM and next day journey before 7 AM
All refunds related to E-Tickets and M-tickets will be refunded to the concerned Credit card / Bank Account only within 14 bank working days. The time taken for transfer of amount to customer account depends on the concerned bank's policy. SETC is not responsible for the bank side delay.
If the service is cancelled by TNSTC for operational reasons, refund applicable will be made to the concerned Credit Card / Bank Account only after receiving refund claim letter from the customer.
In case the ETicket was not booked but amount debited from your Bank account or Credit / Debit card, the amount would be credited back to your account / card within 15 working days.
In case the amount is not credited in 15 working days, please send a refund request letter to the Commercial Manager in the address below, quoting your User ID and Booking reference number (OB Number) of the transaction.
SETC will not be responsible for refund delays from Bank side.
"In case of any service was cancelled by TNSTC's due to unavoidable circumstances and no alternate service was operated in place of the Cancelled services, then the passengers reserved in that particular service can get the refund (after deducting applicable service fee) by sending a refund claim letter to the following address, along with original Journey Tickets within 25 (Twenty five) days from the date of journey and no claim will be entertained thereafter."
The Deputy Manager (commercial),
State Express Transport Corporation Tamil Nadu Ltd.,
"Thiruvalluvar House"
No.2, Pallavan salai, Chennai - 600002.
